Counselling work involves helping someone with a personal problem, listening and helping them talk through their feelings. Volunteer counsellors work with people face to face or over a telephone helpline and can deal with issues such as bereavement, drugs, mental health problems, personal relationships, rape and domestic abuse or loneliness.

Most organisations require volunteers to have a counselling qualification, such as a Diploma in Counselling.  Others ask volunteers to attend their own in-house training courses.  All offer ongoing support and supervision to volunteers.

Listening skills are also very useful in other settings; volunteers can support a witness in court or help a victim of crime, for example.

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